Difference between revisions of "User support for students"

From IT-help UiB
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| 8
| 8
| Allégt.41  
| Allégt.41  
| [http://bit.ly/2ot0rmZ Realfagbygget, room UF5b]  
| [http://bit.ly/2yq5oTC Realfagbygget, room UF5b]  
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.

Revision as of 08:48, 21 September 2017

IT issues?

  • The IT-assistants will primarily provide support to students. The location of the IT-assistants are listed below.
  • Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants.
  • Self service Check out it.uib.no for information concerning UiBs IT-services.
  • The more essential IT-services for students can be found on this page.

Find an IT-assistant at these following locations

Faculty Map key/legend
(See map below)
Address Room Number Opening hours
Faculty of Humanities 40 Sydnesplass 7 HF-bygget, floor 1, room 119a 0800-1800 mon.- fri.
The Arts and Humanities Library 37 Haakon Sheteligs plass 7 Haakon Sheteligs plass 7, room 124 0800-1700 mon.-fri.
Faculty of Law 44 Magnus Lagabøtes plass 1 The Foyer, floor 6, room 638 at the Information center 0800-1800 mon.- fri.
Faculty of Arts, Music and Design Møllendalsveien 61 Office location will be announced Opening hours will be announced
Faculty of Social Sciences 23 Professor Keysers gate 1 Ulrike Pihls house, floor four, room 412 0800 - 2000 mon.-fri.
1000-1800 sat.
1200-1900 sun.
The Social Sciences Library 18 Fosswinckels gate 14 Floor 2, room X 0800-1700 mon.-fri.
Faculty of Psychology 22 Christiesgt. 12 Bjørn Christiansens hus, floor one, room 105 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 8 Allégt.41 Realfagbygget, room UF5b 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 1 Thormøhlensgt. 55 HIB, room 103N1 (within Datalab/Faklab 4) 0800-1800 mon.-fri.
Faculty of Medicine. B Jonas Lies vei 91 BB-building, library, floor 3, room 3A112F 0800-1800 mon.-fri.
Faculty of Medicine E Årstadveien 21 Odontologibygget, Information center, floor 3, room D03.523 0800-1800 mon.-fri.
Faculty of Medicine D Haukelandsveien 28 Armauer Hansens hus, floor 3, room 104 0800-1800 mon.-fri.


What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with UiBs IT services