Difference between revisions of "User support for students"
From IT-help UiB
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| − | == IT issues? == | + | __NOTOC__ |
| + | == IT issues? You may contact IT user support in several ways:== | ||
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| + | * Register an issue: [https://hjelp.uib.no '''UiBhjelp'''] | ||
| + | * Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays) | ||
| + | * Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays). | ||
| + | <!--* Meet us at one of the user support stations on campus (see below) | ||
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*'''Self service''' Check out [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services. | *'''Self service''' Check out [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services. | ||
| − | *'''The | + | *'''The most essential IT-services''' for students can be found on the page [[User_support_for_students|User support for students]]. |
| − | == | + | ==Meet IT user support at these following locations== |
| − | + | '''The number refers to the campus map below. Click the link for MazeMap reference!''' | |
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| − | | | + | |Arts and Humanities Library<br /> |
| − | + | | '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br /> | |
| − | + | | 9 am-4 pm Mon.-Fri. | |
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| Faculty of Law | | Faculty of Law | ||
| − | | 44 | + | | '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center] |
| − | + | | 10 am-3 pm Mon.-Fri. | |
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| − | | | + | | Bibliotek for samfunnsvitenskap og musikk |
| − | | | + | | '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor] |
| − | | | + | | 10 am-3 pm Mon.-Fri. |
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| − | | | + | | Mathematics and Natural Sciences Library |
| − | | | + | | '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar] |
| − | + | | 10 am-3 pm Mon.-Fri. | |
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| − | | | + | | Medical Library |
| − | | | + | | '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F] |
| − | + | | 10 am-3 pm Mon.-Fri. | |
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| − | | Faculty | + | | Faculty for Arts, Music and Design |
| − | + | | [https://s.mazemap.com/2KOJ0Jc KMD-bygget, Møllendalsveien 61, 1. floor, information] | |
| − | + | | 8 am-5 pm, Mon., Wed. and Fri. | |
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| − | | | + | 'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. '' |
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| + | [[Image:UiBkart.jpg|850px]]<br/> | ||
| + | --> | ||
| − | + | ==What you can get help with== | |
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| − | ==What | ||
*Questions about IT issues concerning your studies | *Questions about IT issues concerning your studies | ||
*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]] | *All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]] | ||
*Connecting private computers to the wireless network and printing services | *Connecting private computers to the wireless network and printing services | ||
| − | *Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https:// | + | *Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://hjelp.uib.no/tas/public/ssp/content/detail/service?unid=19e33cac8ca04f50b376ab6811c7b5e1 user account/password], and [[Software|standard software]] |
*Help with computers managed by the IT department at UiB | *Help with computers managed by the IT department at UiB | ||
| − | *Solve or pass on issues in [https:// | + | *Solve or pass on issues in [https://hjelp.uib.no UiBhjelp] |
*Supervise the printers (refill toner and paper) | *Supervise the printers (refill toner and paper) | ||
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==What the IT-assistants will ''not'' help you with== | ==What the IT-assistants will ''not'' help you with== | ||
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services | *Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services | ||
| − | + | *Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices. | |
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| − | *Questions not assosiated with UiBs IT services | ||
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[[no:Brukerstøtte for studenter]] | [[no:Brukerstøtte for studenter]] | ||
Latest revision as of 11:40, 28 March 2022
IT issues? You may contact IT user support in several ways:
- Register an issue: UiBhjelp
- Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
- Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays).
What you can get help with
- Questions about IT issues concerning your studies
- All issues concerning PC labs, student printers and UiB's IT services
- Connecting private computers to the wireless network and printing services
- Basic help with Mitt UiB, Webmail, user account/password, and standard software
- Help with computers managed by the IT department at UiB
- Solve or pass on issues in UiBhjelp
- Supervise the printers (refill toner and paper)
